AirAsia’s digital Allstar now on WhatsApp

Μanila, Philippines Getting great customer service with AirAsia is going to be easier than ever, as the company’s virtual Allstar, AVA, was launched on the popular messaging app, WhatsApp.

Customer Happiness CEO Adam Geneave said the move could not be more timely with the record number of visitors seeking support as a result of COVID-19.

The virtual AirAsia Allstar now on WhatsApp

“At AirAsia, we are obsessed. We are also a progressive company with digital guidance and Virtual Allstar AVA offers a high level of customer service through artificial intelligence.

“AVA already handles millions of cases a year on other platforms such as Facebook, our app and, so it makes perfect sense to make it available on WhatsApp where there are more than two billion users worldwide.

“This year has been a challenge for the entire aviation industry and it is more important than ever for our customers to feel supported and heard and to be able to communicate with us through their preferred mode of communication.

“As with any new technology, we continue to learn and adapt and AVA gets better and better over time.

“Currently, more than 80 percent of customer cases can be successfully handled by AVA and the rest are transferred to a live agent who helps immediately.”

You can chat with AVA directly on +60 11-3516 5078 on Whatsapp or alternatively by going to Available 24/7. Guests just need to say hello to get started.

WhatsApp is a messaging application launched in 2009 and offers users end-to-end encryption and easy-to-use functionality.

AVA is AirAsia’s Virtual Allstar, a bot capable of answering customer queries in eleven languages ​​- English, Malaysian, Thai, Indonesian, Vietnamese, Korean, Tagalog, Hindi, Japanese, Simplified Chinese and Chinese. For instructions on communicating with AVA, click here.

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